Family Practice FAQs

Who can go to PromptMD? Do you see children?

Everyone ages one and up is welcome at PromptMD. Visits usually take less than half an hour. Please note that we close our doors promptly on schedule; the last patient check-in of the day is 20 minutes prior to the scheduled closing time. NO APPOINTMENT NECESSARY.

How does payment work? Do you take insurance?

PromptMD Family Practice and Urgent Care centers accept UnitedHealthcare, Blue Cross, Cigna, Horizon and Medicare. For patients without insurance, payment must be made at the time of the visit via credit card (MasterCard, Visa and American Express) or flexible spending card. PromptMD does not accept checks. If your visit requires bloodwork, you have the option of using your insurance to pay for lab tests at an outside laboratory, such as Quest Diagnostics or Lab Corp or get immediate results via in-house labs at every PromptMD location.

How much can I expect to pay for services?

We are committed to keeping costs low and quality high at all PromptMD locations. Initial consultation with a Family Practice physician starts at $90 – office visits cost approximately 60% less than fees charged by traditional physician practices.

In-house laboratory fees for tests such as cholesterol and CBC complete blood count begin at $60, with results available immediately. PromptMD is state-approved for all vaccinations, which start at $75. If you do not have health insurance and need a referral to a specialist, we have a list of preferred specialists who can provide care at special rates for PromptMD patients.

What kind of medical care do you offer? When should I go to the ER?

PromptMD Family Practice centers offer a wide range of care for all family members, including gynecological exams, pregnancy progesterone shots and child sick visits. Stop by to get the entire family treated at the same time by board-certified physicians – minimum patient age is one year. A complete list of conditions treated is below. For emergency situations, please visit our Urgent Care centers. PromptMD treats a wide range of conditions but for life-threatening issues, please proceed to the nearest emergency room. Click Here for a complete list of conditions treated.

How can I access my medical records?

You are entitled to copies of your medical records at any time. Paper copies are free of charge. Since PromptMD uses state-of-the-art electronic medical records to document your care, we can also provide you with electronic records on a thumb drive for a $10 fee. After providing our staff with proper written authorization, the records in your chosen format will be mailed or faxed to the address indicated on the form. Please allow 5 business days for us to prepare and mail the data.

Can I get a prescription refill for medication I take regularly?

If you come in for a physical exam with a Family Practice physician, we are available to help during your visit with courtesy emergency refills such as birth control and hypertension medication. Please be prepared to provide the following information:

  • Your name
  • Your date of birth
  • Your physician’s name
  • The name and dosage of the medication
  • Your pharmacy’s telephone number

Can I get the flu shot when I am pregnant?

Yes, the CDC recommends that you get the flu shot if you are pregnant or will be pregnant during flu season. You can get the flu shot in the first trimester.