Frequently Asked Questions

Payments, records, your visit.

Download forms for your visit:

Preparing for Your DOT Physical Exam

Important General Requirements

• If you are on any prescription medications, bring the medications with you.
• Please bring with you your Company ID and current DOT medical qualification card.
• If you wear prescription contacts, make sure you wear them and bring an extra pair of glasses for the exam
• If you have hearing aid(s), bring them with you to the exam and an extra power source

Medical Conditions to Consider for Appointment
To ensure that your DOT physical can be completed in a timely manner, please bring with you ANY documentation related to the medical conditions listed below.

Heart Disease

  • If you take blood thinners such as Coumadin (warfarin), bring documentation that your INR has been regulated for at least the last month (if taking blood thinners for a cardiac condition you must also bring a clearance note from your cardiologist stating you can safely operate a commercial motor vehicle).
  • If you have been diagnosed with heart disease, heart attack, or other cardiovascular condition bring a copy of your recent cardiac stress test results completed within the past 2 years along with clearance note from your cardiologist stating you can safely operate a commercial motor vehicle.
  • If you have had heart surgery (valve replacement, bypass, angioplasty, stent) bring a letter from your cardiologist clearing you to drive a commercial vehicle. You must also bring a copy of your most recent cardiac stress test results.
  • If you have a pacemaker, bring documentation of annual pacemaker check.  (An implanted defibrillator device is disqualifying).
  • If you are taking blood pressure medication or if your blood pressure is greater than 140/90 during the exam, you do not qualify for a 2 year DOT card and will be issued a card of less than 2 years

Diabetes

  • If you have diabetes, you are required a letter from your treating physician. Bring documentation of A1c performed less than 6 months ago. You will also need to bring a log of fasting blood sugars performed in the past month prior to your appointment. If your diabetes is not under good control and you test positive for glucose (sugar) in your urine you may need to undergo further testing and obtain clearance from your PCP or endocrinologist.

Behavioral Health

  • If you have been diagnosed with a nervous or psychiatric disorder, bring a letter from your psychiatrist clearing you to drive a commercial vehicle
  • If you have adult ADHD or depression and are being treated for this we need a consult from your treating primary care provider or mental health provider BEFORE your CDL exam.

Seizures

  • If you have been diagnosed with seizures or epilepsy, bring documentation from your treating provider that you have been seizure free WITHOUT taking seizure medication for 10 years.
  • If you have had a stroke, seizure, traumatic brain injury, or TIA you will require a neurology consult BEFORE your CDL exam.

Sleep Disorders

  • All individuals with Sleep Disorders/Obstructive Sleep Apnea should be referred to a clinician with relevant expertise as OSA diagnosis precludes unconditional certification.  A driver with an OSA diagnosis may be recertified annually, based on demonstrating compliance with treatment (minimally acceptable compliance with Positive Airway Pressure (PAP) treatment consists of at least 4 hours/day of use on 70% of days.  Optimal treatment efficacy occurs with 7 or more hours of daily use during sleep.  The driver does not report excessive sleepiness during the major wake period indicates OSA being effectively treated.

Any conditions that could impact your DOT medical clearance should be discussed and forthcoming. Bring any pertinent documentation.

Who can go to PromptMD? Do you see children?

Everyone ages one and up is welcome at PromptMD. Visits usually take less than half an hour. Please note that we close our doors promptly on schedule; the last patient check-in of the day is 20 minutes prior to the scheduled closing time. Patients seen by appointment or on a walk-in basis.

How does payment work? Do you take insurance?

PromptMD Family Practice and Urgent Care Centers accept a variety of insurance coverage. See location for specific plans accepted.

Edgewater Urgent Care
Hoboken Urgent Care
Hoboken Family Practice

Self Pay Patient? We offer a discounted rate of $110/visit. If additional testing is needed, pricing will be disclosed. Payment must be made at the time of the visit via cash, credit card (MasterCard, Visa and American Express) or flexible spending card. PromptMD does not accept checks. If your visit requires bloodwork, you have the option of using your insurance to pay for lab tests at an outside laboratory, such as Quest Diagnostics or Lab Corp.

Understanding your insurance plan

The majority of insurance plans require that you make a co-payment at the time you receive medical services. Co-payments vary based on place of service – Family Medicine Center vs. Urgent Care – see your insurance card or benefits book for copay amounts. Typically, besides your co-payment, you may be responsible for any unpaid amount not satisfied by your insurance such as deductibles and co-insurance. If you have questions about your insurance plan please contact your insurance providers. The phone number will be located on the back of your insurance card.

Direct Billing to Insurance Providers that PromptMD participates with:

On your behalf and for your convenience PromptMD will bill your insurance company for services we provide only with insurances PromptMD accepts (see list). Once your insurance provider processes your claim and provides our billing department the details we will send you a statement that details the remaining balance. You will also receive an Explanation of Benefits (EOB) from your insurance company that lists the services provided by PromptMD, the amount billed, any insurance payments, and your responsibility.

Please make sure you bring your health insurance card to your visit, along with any secondary insurance information. If you are not the subscriber of the insurance covering your services we will need the full name and date of birth of the subscriber in order to submit the claim on your behalf.

PromptMD Billing Department contact information:

PromptMD wants to make sure you receive the full benefits of your insurance coverage. For billing questions please call our billing department at 201-350-7759 Monday – Friday 8am to 10pm EST.

How much can I expect to pay for services?

We are committed to keeping costs low and quality high at all PromptMD locations. Initial consultation with a Family Practice provider starts at $110 – office visits cost approximately 60% less than fees charged by traditional physician practices. PromptMD is state-approved for all vaccinations, which start at $75.

What kind of medical care do you offer? When should I go to the ER?

PromptMD Family Practice centers offer a wide range of care for all family members, including gynecological exams, pregnancy progesterone shots and child sick visits. Stop by to get the entire family treated at the same time – minimum patient age is one year. A complete list of conditions treated is below. For minor emergency situations, please visit our Urgent Care centers. PromptMD treats a wide range of conditions but for life-threatening issues, please proceed to the nearest emergency room. Click Here for a complete list of conditions treated.

How can I access my medical records?

You are entitled to copies of your medical records at any time. Paper copies are free of charge. After providing our staff with proper written authorization, the records will be mailed or faxed to the address indicated on the form. Please allow 5 business days for us to prepare and mail the data.

Can I get a prescription refill for medication I take regularly?

If you come in for a physical exam with a Family Practice physician, we are available to help during your visit with courtesy emergency refills such as birth control and hypertension medication. Please be prepared to provide the following information:
Your name
Your date of birth
Your physician’s name
The name and dosage of the medication
Your pharmacy’s telephone number

Can I get the flu shot when I am pregnant?

Yes, the CDC recommends that you get the flu shot if you are pregnant or will be pregnant during flu season. You can get the flu shot in the first trimester.