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Closing Early on August 20th- 12 pm

COVID-19 Services

PromptMD is here for you.

COVID-19 Testing at PromptMD

We perform Molecular PCR and Rapid Antigen testing on a walk-in basis at all locations. An office visit is required. We are experiencing high call volume at our clinics – find detailed instructions and information regarding COVID-19 testing below.

We do not currently offer the Covid Vaccine. Find community-based vaccination sites across the state at

covid-19 test illustration clip board and nasal swab

Instructions for COVID-19 Testing

If you had known contact with a Positive COVID patient, it is recommended to wait 5-7 days before testing to avoid false negative due to it being too early to show positive.

Simply walk into your nearest PromptMD during regular hours for a COVID-19 Molecular PCR or Rapid Antigen test. An urgent care office visit is required at time of test. For rapid testing, you have the option of completing a virtual visit ahead of your test.

PCR Results

For PCR tests, we coordinate with an outside lab to test samples. Results are typically ready in 1-2 days, though delays are possible. Star Labs will email you your results. You can also retrieve your results directly from the lab portal: Click “Patient Results – Access Portal” and follow the instructions.

COVID-19 Costs and Coverage


  • We participate with Aetna, Amerihealth, Cigna, Horizon BCBS, Magnacare, Medicare, Qualcare. Exceptions may apply. Confirm coverage with your insurance provider.
  • Office or Virtual Visit, and lab test will be sent to your carrier. Copays and deductibles will apply based on your insurance benefit plan.
  • If you are 100% uninsured, we can send your office visit and lab test to the government program. Mandatory proof of US citizenship, a state ID, and social security number required at time of visit.

Self-pay Costs

  • PCR test: $125 for office visit at time of service. The lab bills you directly between $100 – $200.
  • Rapid test: $75 for virtual visit/$125 for in office visit and only $25 for rapid test.

What type of test do you need?

If you are experiencing upper respiratory symptoms consistent with those of COVID-19 (cough, fever, body aches, fatigue, recent loss of taste) a rapid antigen and/or a molecular PCR test can determine if you currently have the virus.

Rapid Antigen test:
The rapid test we use is the BD Veritor System for Rapid detection of SARS CoV-2 (COVID-19).  This test is FDA authorized under emergency use authorization (EUA).  Results are ready within 15 minutes.  The specificity is 95% and sensitivity is 84%.  This test is performed by taking a sample from your nose to determine if the sample contains proteins found on the surface of the coronavirus.  

Molecular PCR test:
The PCR tests we use are provided by the following labs: Genesis Laboratory and Star Laboratory.  These tests are also FDA authorized under EUA.  The specificity is 95% and sensitivity is 98%.  Results take 1-2 business days not including weekends.  This test is performed by taking a sample from your nose to determine if the sample contains viral genetic material.

While both antigen and molecular tests can be used to diagnose an active coronavirus infection, there are important differences between the two.  Although no test is perfect, in general, the PCR test is more accurate than the RAPID test.  It may be recommended that if a rapid test result is positive, you should retest to confirm with a PCR test.  With either test, if you are negative but have symptoms or have had close and prolonged contact with someone who has COVID-19, a repeat test is recommended.  Please keep in mind the incubation period is 2 to 14 days.  Generally, the timing of the repeat test should be at least 4-5 days from the time of your last known/potential exposure.

Antibody test:
If you believe you had the virus and are now symptom-free, we offer a serological test prescription to go to an outside lab, office visit with our provider required. This test looks for the presence of antibodies to coronavirus in the blood. IgM and IgG are immunoglobulins produced by the immune system to protect against COVID-19. The level of IgM antibody begins to rise 1 week after the initial infection, while the rise in IgG usually appears after 14 days. Elevated IgG levels can last for 6 months or even several years. By testing for the presence of these antibodies, we are able to determine if you were previously infected by the coronavirus. The test does not diagnose an active infection, nor does it guarantee future immunity.

Understanding COVID-19

COVID-19 overview and symptoms

SARS-CoV-2 is a new strain of coronavirus that was first identified in December 2019. It has caused a worldwide pandemic of respiratory illness, called COVID-19.

COVID-19 spreads easily from person to person, through droplets released into the air when an infected person coughs or sneezes. COVID-19 symptoms can range from very mild to severe. It’s possible to have just a few symptoms, or no symptoms at all.

Symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
When to get a test

If you have symptoms of COVID-19, or have been in close contact with someone who tested positive, it’s important to get tested. You may also need a test after high-risk activities such as travel or attending a large gathering, or be referred to get testing by a healthcare provider, local, or state health department.

The incubation period (the time between exposure to the virus and symptom onset) is generally 5-6 days, but can take up to 14 days. For this reason, you should self-quarantine and wait at least five days before getting tested. The virus may not be detectable in your system in early stages. If you have COVID-19 but get tested too soon, your result could come back negative, even though you have been infected.

You should self-quarantine at home pending test results, and follow the advice of your healthcare provider. Minor cases of COVID-19 can be treated at home. Get rest, stay hydrated, and take over-the-counter medicines, such as acetaminophen, to help you feel better. Be sure to monitor your symptoms carefully. If your symptoms get worse, call your healthcare provider immediately. Patients with severe coronavirus disease 2019 (Covid-19) require hospitalization and supportive care.

When to seek emergency care

Call 911 or go straight to your local ER for the following severe COVID-19 symptoms:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone

This is not a complete list. Call your medical provider for any symptoms that are severe or concerning to you.

Notify the 911 operator or call ahead to the ER to let them know that you are seeking care for someone who has or may have COVID-19.

Risks and complications

People of any age can get COVID-19. People who are older or who have an existing medical condition have a higher risk of serious illness from COVID-19. Serious complications such as pneumonia, severe lung conditions, heart problems, organ failure, blood clots, and additional infections can occur.

Medical conditions that may increase your risk for COVID-19 complications include:

  • Serious heart and lung diseases
  • Cancer
  • Chronic obstructive pulmonary disease (COPD)
  • Diabetes
  • Obesity
  • Smoking
  • Chronic kidney disease
  • Sickle cell disease
  • Weakened immune system
  • Pregnancy
  • Brain and nervous system conditions
  • Asthma
Vaccines and prevention

The FDA has given emergency use authorization for three COVID-19 vaccines, the Pfizer-BioNTech COVID-19 vaccine, the Moderna COVID-19 vaccine and the Janssen/Johnson & Johnson COVID-19 vaccine.

A vaccine offers protection from the illness by creating an antibody response in your body. If you do still get COVID-19, vaccination will help reduce the severity of your illness and lower the risk of serious complications.

You can also reduce your risk of infection and slow the spread of COVID-19 by taking the following steps:

  • Keep at least 6 feet distance between yourself and people outside your household.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid crowds and indoor spaces with poor ventilation.
  • Wear a face mask in spaces where it’s difficult to avoid close contact with others.
  • Avoid touching your face.
  • Stay home if you’re sick, unless you’re going to get medical care.
What to do if you’re sick with COVID-19

Sick with COVID-19, or think you might be? Here are some basic steps to care for yourself and protect others.

  1. Stay home, except to get medical care. Most people with COVID-19 experience mild illness and can recover at home without medical intervention. Stay home unless you are seeking testing and treatment, and do not visit public places.
  2. Call ahead before visiting your doctor. Protect medical staff and other patients by adhering to pandemic protocols at your doctor’s office. Learn how to get a test at our urgent care here.
  3. Rest, hydrate, and monitor your symptoms. Take care of yourself. Get lots of rest, drink fluids, and monitor changes in symptoms. Be sure to get care if you have trouble breathing, or have any other emergency warning signs.
  4. Separate yourself from other people. Use a separate room and bathroom for sick household members (if possible). If you need to be around other people or animals in or outside of the home, wear a mask.
  5. Tell your close contacts that they may have been exposed to COVID-19. An infected person can spread COVID-19 starting 48 hours (or 2 days) before the person has any symptoms or tests positive.
  6. Follow good hygiene practices. Wear a mask around others (even household members), and cover your coughs and sneezes. Wash your hands often with soap and water. Avoid sharing personal household items like dishes, eating utensils, towels, or bedding. Clean all “high-touch” surfaces everyday.
When you can end home isolation
After a confirmed or suspected case of COVID-19 with symptoms, most people can safely be around others when the following are true:

  • 10 days since symptoms first appeared
  • 24 hours with no fever without the use of fever-reducing medications
  • Other symptoms of COVID-19 are improving*

If you had a positive COVID-19 test result, but no symptoms, you can end isolation 10 days after your positive viral test. If your healthcare provider recommends additional testing, they will let you know when you can resume being around others based on your test results.

Patients with severe COVID-19 and immunocompromised patients might need to stay home longer than 10 days and up to 20 days after symptoms first appeared. Talk to your healthcare provider for information.

If you had close contact with someone with COVID-19, you should stay home for 14 days after the last exposure to that person. This does not apply to vaccinated persons or those who have had and recovered from COVID-19 within the last 3 months.